Very disrespectful when contacted customer service, as they tend to mock and make fun of the issues they have caused, packing was the worst and so many damaged valuables and missing items, if I was to express my experience it would be simplified in one sentence, Very over priced premium for the worst service and worst packing, reassembly? The bare minimum, I was informed that a full reassembly of all rooms would be done. When contacted with broken items I was told the issue was being resolved and then started getting mocked by them and blaming us. They mock their customers after receiving the full payment. I truly feel so disappointed by this service as a big premium was charged and was paid with the thought that their service was excellent. The damaged items are very expensive pieces of marble and others that were said to be packed and taken care of. Some things they found to be too hard to move ( even though they’ve inspected the whole house before) thus they left them behind and didn’t bother. Unfortunate….
Horrible experience.Painting poor even after 3 attempts. They used my towels to clean paint and floor. Paint on tv and curtains. Water all over my wash room. Asked them to leave. They stayed and harassed my wife to the point I was about to call police. Movers broke 2 items and denied knowledge. They asked me to buy them lunch, which I did, yet they still denied breaking my items. Help staff were incredibly rude, blamed me for the broken items and refused to replace or compensate.Eventually they offered to replace one item, however did not deliver, instead txt me to say I should have told them my stuff was valuable. I gave this company many times to make it right, yet despite their assurances, they could not care less about customer experience or satisfaction. In the end it cost me 2000 aed but for sure it is not worth the money or grief. AVOID THIS COMPANY!
Read more at: https://www.mymovingreviews.com/write-a-review/step-1
Beware of Movonics: Worst & Not a Legit Moving/Packers Company
I recently had the unfortunate experience of using Movonics/Capstone(They are wearing Capstone uniform so I am not sure if they are under one owner) moving services, and I must say it was a complete disaster. I cannot emphasize enough how horrible their service was, and it was certainly not worth the money they charged. The entire process was marred by unprofessionalism and a complete lack of trustworthiness.
First and foremost, the workers they sent to assist with our move were unprofessional and seemingly ill-prepared for the job at hand. Their inability to properly assemble the furniture they had disassembled was a significant problem. The result was poorly put-together furniture that put my family's safety at risk. We were lucky to avoid an accident, but it was clear that their lack of skill and care was a major concern.
One of the most distressing incidents during this ordeal involved Ahmad, who was supposedly the supervisor of the crew. Not only did he demonstrate incompetence in his job, but he also crossed the line by taking my son's original new apple charger without permission. I had to confront him and demand its return the following day. This blatant disregard for personal property and privacy is completely unacceptable and unprofessional.
To make matters worse, we discovered that the moving crew had helped themselves to our food, during the move. While I can understand that people might get hungry during a physically demanding job, taking food without permission and leaving empty wrappers in boxes with our belongings is completely inappropriate. It's a clear breach of trust, and their actions added unnecessary stress to an already challenging moving process.
In the end, Movonics/Capstone provided a service that was more detrimental than helpful. It's alarming that they are charging clients for such subpar service and unprofessional conduct. My family was left with not only the hassle of finding a skilled carpenter to rectify the furniture assembly issues but also the concern for our personal property and belongings.
If you want to avoid unnecessary stress and headaches during your move, I strongly advise against using the services of Movonics. Based on my own experience and the numerous issues I encountered, it's evident that they do not operate as a legitimate moving and packing company. Their unprofessionalism, lack of skill, and disregard for personal property and belongings make them an unreliable and untrustworthy choice for any moving needs. Seek out a reputable and trustworthy moving company to ensure a smooth and stress-free relocation process, as Movonics/Capstone falls far short of meeting these basic expectations.
Worst movers I have encountered in my life. The moving is sub contracted to another company with Movonics taking no responsibility after deposit is put down. The mover themselves were unprofessional, did not understand english (even after specifically requesting Movonics that this was required) and were incompetent. The mover complained the whole time, put all our office equipment into boxes with out care and proper packaging. They then came to the new office and told us they would not unbox the packages and that was our responsibility to unpack despite it being included in their invoice. Once we insisted that they unpack, they dumped everything on the floor and tables including all the cables with no way to differentiate between what belonged to what. When I spoke to the Movonics company to express my concerns, they were no help at all and made mattes worst. They even said that it was our problem that I did not speak Urdu to communicate with the movers. After all of this, the movers refused to leave the premises because we would not pay them in cash. We said we will pay the company the remaining as we are an office and do not handle any cash and require proper documentations before anything is done. We were also not told anything about this cash payment when the booking was made. The movers refused to leave and harassed my colleague and I (two women). Did not feel safe at all. The manager from the subcontracted company then started calling me to harrass me despite me having no knowledge of what this company was. We were not even able to have eat as they cornered our office demanding cash payment. They finally left once we made payment on link which I was able to get from Movonics after multiple failed requests to them to sort this matter out. Honestly one of the most traumatic experiences I have faced. Please never take anything with them.
I had everything packed in advance, and i moved with in the same area, and they came late and started around 10 AM and finished around 10 PM. They broke my TV, lost a piece of my water dispenser, scratched most of my furniture, fitted things in a hurry, very slow in packing, moving and fitting, and kept following up with a guy named Wahid for 2 months, and he kept lying about getting me the missing piece for my dispenser, I lost a tv of 1600 aed and asked me not to tell the company about it so they don’t get fired, and out of good will I didn’t tell the company, i also have pics of his team holding the broken TV
Fake Promises of keeping the goods safe, 1 lost valuable box I haven’t received , came to my place and asked for more money after having a deal with half full truck of other goods so they had to do squeezed stacking for my furniture and didn’t bring any tools to assemble my furniture and instead used my husband’s tools. They damaged some of my furniture because ungentle handling. They haven’t unpack any of my stuffs even promised to do. they simply didn't care when i was following up with them, as they have received their money. I don’t recommend them for any friends and will inform customers protection to do the needful.
Please don't fall for the nice speech that the sales person will do over the phone, he is not on ground and doesn't care how his team is working, which is mostly a 3rd party people hired by this nice looking
These guys will say anything to get your business, and they make lots of promises but severely under deliver. A couple of people on the moving team were caring and ok, but the rest were not great at all.
Packing service, they just dumped our items into boxes, glasses were not wrapped, fragile items not wrapped. Pictures were bent, food and non-food items packed together. Nobody took an inventory, so we do not know how many boxes they packed, I asked them several times. Same answer every time, not to worry..Supervisor was barely on site, and when he was he was not even watching the team. Sitting up in an empty room by himself on his mobile.
When they shifted to the new house, it was less than 10km move. It took the moving trucks over an hour. In fact, I passed them on the highway, it should have taken them 15 minutes. There was a panic from the management as they were calling me to warn me to keep an eye on my belongings. It was a massive stress for my wife and I not knowing where the trucks with our stuff were. The company also did not know where our stuff was. They said the team supervisor was not picking up their calls. Due to space in their transport, 2 movers came with me, and I had to ask security to keep them there. The Movonics management instructed me to not allow the trucks to leave until they unpacked everything. It was an incredibly unbelievable experience. Shows the level of trust they have with their own team that they hire. How to trust s company, that does not even trust their own employees!
They ask me to confirm that everything on the trucks is there. Ok, the truck is empty…but there is no inventory to cross check, and the truck disappeared for an hour and nobody knows where they went…so how can I confirm that everything taken from my old place has been moved to my new place.
Then, during unpacking, after they have left, I discover they scratched a bedside cabinet when they cut the plastic wrapping with a box cutter, broke one of our cabinets because they stuffed it with so many items. They dragged my king size mattress along the concrete, tearing a hole in the mattress and the protective cover. They packed heavy items on top of a guitar, that caused it to break. Packed yoga mats into a suitcase by bending them, and placing them sideways. They would have fit fine if they had placed them the long way. Lost the base to a clothes cabinet, so now it is lopsided, the bottom drawer I cannot open or it will scrape the floor. They bent the wheel on the fridge when they moved that also. Took apart furniture, but didn’t keep the parts with the items, so we can’t get them back together. Just a terrible experience.
They mentioned they would send their very best repair team to fix the items. But how do you fix a whole in a mattress? And all the wood on the back of our side cabinet was warped out of shape…how do you fix that? I refused, as I was so disappointed with their move I did not even want to see them again.
After they completed the move, they asked me to pay cash…DON’T DO IT. And they were very pushy to post a review on the spot. Not just the movers, people calling me also. I didn't review then, but here is the review you asked for.
Check all your belongings, and all of your items, and transfer the payment once you are satisfied. Better yet, spend the few hundred dirhams more, and go with a highly-rated reputable company.
Please see attached pictures of the damages, and the whatsapp conversations that I had with them, and the responses from “upper management”
They fully admitted mistakes and apologized for so many mishaps and causing all the stress…but at the end compensation was no where near satisfactory. Then, to top it all off, after offering compensation, they refused to pay it, after I passed them my banking information. Saying that the damages that occurred are normal. I have never heard a moving company use the phrase normal damages when moving…What are normal damages when moving??
My best recommendation is to not use them
They offer a competitive price, but it’s not worth it. CHOOSE ANYONE ELSE
Don't ever deal with this company even if it was the only one operating! Here's why:
1: they will not do a proper survey before the quotation and will ask for extra chargers during packing.
2: when they need you, expect multiple calls but when you need them, no one will get back to you and you'll end up chasing them for an answer. Whatsapp screenshots are available with me.
3: unprofessional packing, simply a plant pot filled with sand was put inside kitchen stuff! (Check attached pictures).
4: they missed the fixtures of a bed and a closet. I need now to hire a carpenter to assemble both.
5: I claimed that I paid for the full service which they don't agree and eventually asked me "either pay the extra charges or go pick up your stuff and unpack by yourself". Although the proof is the call recording, they refused to pull it up and prove me wrong!
6: if you ask them where's your office location they will put you on hold for 15 minutes to get back to you with an answer!
7: the list can go on and on with all the lies and unprofessional attitude, I'm happy to provide all the details to whoever think to deal with them. Again, DON'T EVER DEAL WITH THIS COMPANY ELSE YOU'LL LOOSE YOUR MIND AND STUFF.
Ps: I edit the review as the initial 5 stars was only during the move-out and as a gesture to the agent who provided me with quote. The 5 starts review was before finding out about how exactly they wrapped and packed our furniture and before asking for the extra charges.
Pros for them in this business: can use big empty words, can make fake gigantic promises, can have excellent IT works for customers' eyes instead of real logistics of moving, can have enormous reach by a huge number of landlines in all UAE cities and mobile numbers too this way no need to have real office and base and can show as if they are located in every city, they can damage customers goods and not answers in anyway, just "we are checking sir" every couple of days until it fades away, they don't need to know how to keep customers belongings safe, because they can break or mis-assemble without answering, they can smell and no one will say anything because it's not polite, they can take expensive watch and hide in pocket until they see if they want to return or not, they don't need training in moving because no one can find them anyway, no need for real closed trucks because they can put some plates on open truck side.
Cons: poor them, they are limited in the amounts they can agree on because of the huge market competition and the other unprofessional movers like them.
Bottom line, I don't want my perfect UHD 4K LED Smart TV to be broken again and to pay thousands of dirhams to replace it, and I don't want many of my furniture pieces to be damaged again, and I don't want to pay to others to fix their mistakes again, and I don't want to wait on their empty customer service promises without any follow up or result of any kind, that's why I will NEVER USE their "services" EVER again.
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What is Movonics cost for local moves?
We have calculated an approximate local moving market average price from 27 reviews of people moving within Dubai to be 1483.
From 30 local reviews for Movonics, we have calculated an average moving cost of 1409 for local moves.
This could mean that Movonics is cheaper with about 5% from the market average.
Take note that these local moving prices may vary from the prices you will get if you contact the company, since these costs are based on reviews data and not the movers themselves. Move prices can vary greatly as factors like home size and time spent moving as well as supplemental services like packing and assembly could influence your individual price.
To receive a more accurate moving quote from multiple local movers and compare the best pricing, we recommend you get an estimate from our cost estimator here.
Average service costs information
We generate average normalized moving cost based on information submitted by people who have reviewed Movonics. Take note that these prices may vary from the prices you will get if you contact the company, since these costs are based on reviews data and not the movers themselves. Please note that move prices can vary greatly based on factors like home size and distance between locations as well as supplemental services like packing and assembly.
The market averages are generated from reviews on our review sites from the last 3 years. To get more precise moving quotes, please consider using our moving estimator.
MoveAdvisor may not be affiliated with Movonics. By selecting the link to the left, you will have to opportunity to either go directly to the website or have other potential movers provide you with estimates.
MoveAdvisor may not be affiliated with Movonics. By selecting the link to the left, you will have to opportunity to either directly call or have other potential movers provide you with estimates.
MoveAdvisor may not be affiliated with Movonics. By selecting the link to the left, you will have to opportunity to either directly email or have other potential movers provide you with estimates.
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